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Shipping Policy
Norovari (Pty) Ltd
Last Updated: 24 April 2026
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1. Overview
This Shipping Policy governs the delivery of physical products supplied by Norovari (Pty) Ltd, where applicable.
Delivery and fulfilment processes are operated in accordance with applicable commercial law and are designed to support transparency, accountability, and traceability across the supply chain.
Where personal information is processed in connection with fulfilment activities, such processing is conducted in line with the Protection of Personal Information Act, 4 of 2013 (POPIA), and applicable international data protection principles, including fairness, purpose limitation, and data minimisation.
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2. Processing Time
Orders are processed within 1–3 business days, excluding weekends and public holidays.
Processing times may vary during periods of elevated demand or operational constraints affecting logistics partners.
Where necessary for fulfilment and tracking, limited operational and contact information may be shared with logistics providers strictly for the purpose of delivery execution.
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3. Delivery Timeframes
Estimated delivery timeframes commence from the point of dispatch:
South Africa: 3–10 business days
International: 7–25 business days
These timeframes are indicative only and may vary depending on destination, customs procedures, and third-party courier performance.
Cross-border deliveries may be subject to additional regulatory, customs, or inspection requirements in the destination jurisdiction.
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4. Risk Transfer
Risk in the goods transfers to the courier upon dispatch from Norovari (Pty) Ltd facilities.
Upon dispatch, responsibility for physical custody of the shipment is assumed by the designated logistics provider in accordance with standard commercial shipping practices.
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5. Delays
Norovari (Pty) Ltd is not liable for delays caused by third-party couriers, customs authorities, or events outside of reasonable operational control.
Where feasible, reasonable assistance will be provided in tracking, tracing, and resolving delivery-related issues in collaboration with logistics providers.
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6. Data Protection and Operational Information
Where delivery execution requires the processing or sharing of personal information (including recipient name, contact details, and delivery address), such information is processed solely for fulfilment purposes.
Norovari applies reasonable technical and organisational measures to safeguard personal information against unauthorised access, loss, or misuse, in accordance with POPIA and aligned international data protection standards.
Personal information is not sold or used for unrelated purposes.
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7. Contact
For shipping-related enquiries:
Email: info@norovari.com