Norovari (Pty) Ltd

Last Updated: 19 April 2026

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1. Overview

We aim to ensure a fair and transparent refund process. This policy explains how returns, refunds, and exchanges are handled.

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2. Eligibility for Returns

You may request a return if:

• The item is defective or damaged  

• The item received is incorrect  

• The request is made within 14 days of delivery (unless otherwise required by law)

Items must be:

• Unused and in original condition  

• In original packaging  

• Accompanied by proof of purchase  

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3. Non-Returnable Items

We may not accept returns for:

• Items that show signs of use or damage caused after delivery  

• Returns without prior approval  

• Items not meeting return conditions  

Statutory consumer rights remain unaffected where applicable.

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4. Return Process

To initiate a return:

- Contact info@norovari.com  

- Provide order details and reason  

- Include supporting images if applicable  

Approved returns will receive instructions.

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5. Refunds

Once approved:

• Refunds are issued to the original payment method  

• Processing time: 7–14 business days  

Bank processing times may vary.

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6. Shipping Costs

• Return shipping is the customer’s responsibility unless the item is faulty or incorrect  

• Original shipping fees are non-refundable  

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7. Damaged or Incorrect Items

Report within 48 hours of delivery with photos.

We will prioritise replacement or refund where applicable.

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8. Cancellations

Orders can only be cancelled before processing or dispatch.

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9. Contact

Email: info@norovari.com